Refund and Returns Policy

Merta Clothing
Website: mertaclothing.uk

At Merta Clothing, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our returns policy below.

1. Returns Eligibility

You may return items within 14 days of receiving your order, in line with UK Consumer Contracts Regulations, provided that:

  • Items are unused, unworn, unwashed, and in original condition
  • All tags and packaging are intact
  • Proof of purchase is provided

For hygiene reasons, underwear, swimwear, and face coverings (if applicable) are non-returnable unless faulty.

2. How to Return an Item

To initiate a return, please contact us at Email: [info@mertaclothing.uk] with:

  • Your order number
  • Reason for return
  • Photos (if the item is faulty or damaged)

Returns sent without prior approval may not be accepted.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  • We recommend using a tracked service, as we are not responsible for lost returns.

4. Refunds

Once we receive and inspect your return:

  • Approved refunds will be processed within 5–10 working days
  • Refunds will be issued to the original payment method
  • Original shipping fees are non-refundable (unless the item is faulty)

5. Exchanges

We do not currently offer direct exchanges. If you require a different size or item, please place a new order and return the original item for a refund.

6. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or full refund, including return postage where applicable.

7. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

8. Contact Us

If you have any questions about our Refund & Returns Policy, please contact us:

Email: [info@mertaclothing.uk]
Website: mertaclothing.uk