Merta Clothing
Website: mertaclothing.uk
If you need assistance, please check our FAQs below or contact our support team.
📦 Orders
How do I place an order?
Simply select your items, choose your size, add them to your basket, and proceed to checkout.
Can I change or cancel my order?
Orders can only be changed or cancelled within 12 hours of being placed. Contact us as soon as possible.
I didn’t receive an order confirmation email.
Please check your spam/junk folder. If it’s not there, contact us.
🚚 Shipping
How long does shipping take?
UK orders typically arrive within 3–5 working days after dispatch. International shipping takes 7–14 working days.
Do you ship internationally?
Yes, we ship worldwide. Delivery times and costs vary by location.
Will I receive tracking information?
Yes. Tracking details will be emailed once your order is dispatched.
🔁 Returns & Refunds
What is your returns policy?
You can return eligible items within 14 days of delivery. Items must be unworn, unused, and in original packaging.
How long do refunds take?
Refunds are processed within 5–10 working days after we receive your return.
Do you offer exchanges?
We do not currently offer direct exchanges. Please place a new order and return the original item.
💳 Payments
What payment methods do you accept?
We accept major debit/credit cards and secure online payment methods available at checkout.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted third-party payment providers.
👕 Products & Sizing
How do I choose the right size?
Refer to our size guide on each product page. If you’re unsure, contact us for assistance.
What if an item is out of stock?
Out-of-stock items may be restocked. Follow us on social media for updates.
📩 Contact & Support
How can I contact Merta Clothing?
Email us at Email: [info@mertaclothing.uk]. We aim to respond within 24–48 hours.
What are your support hours?
Monday–Friday, 9am–5pm (UK time), excluding public holidays.